Garden Court Suites & Apartments
41 Frankton Road, Queenstown 9300
Rating: 4.3 ★ (429 ratings)
Details
Garden Court Suites & Apartments presents a welcoming 4.5-star property, offering a tranquil garden environment for guests visiting Queenstown. This establishment boasts a collection of spacious, well-appointed suites and apartments, many featuring beautiful alpine or garden views. Some accommodations further enhance the experience with a private balcony or courtyard. A short stroll leads directly into Queenstown's vibrant town centre, positioning it as an ideal and comfortable retreat for exploring the area.
Within its diverse range of accommodation, guests will find studio, one-bedroom, and two-bedroom options, often equipped with full kitchens or well-appointed kitchenettes, including amenities like fridges, ovens, and essential kitchenware. Each suite typically includes complimentary WiFi, flat-screen televisions, and heating, alongside private bathrooms with conveniences such as hairdryers. On-site facilities include free parking, convenient ski storage, and laundry amenities, enhancing practicality for various stays. The helpful staff are frequently commended for their friendly service.
This aparthotel is particularly well-suited for families, couples, and sightseers, providing a versatile hub for both adventure and relaxation in Queenstown. Its central yet peaceful location, a mere minutes' walk from local attractions and Lake Wakatipu, makes it an excellent base for day trips or exploring the town on foot. With comprehensive facilities and the option for longer stays facilitated by in-room kitchens, it offers a comfortable and convenient choice for those seeking to immerse themselves in New Zealand's stunning alpine resort.
Location
Contact
+64 3 442 9713 | https://www.marsdenhotels.co.nz/gardencourt
Comments
Upon arrival, I was provided with beds only 90cm wide—far narrower than the standard twin size expected in New Zealand. I expressed concern about falling out of bed and asked front desk staff member : Jessie Rowe and Katie Jarrett to check the room with me. Katie completely refused to come to my room and instead insisted I come to the front desk. When I persisted, she made an inappropriate and unsubstantiated claim that she and Jessie feared for their safety, which was insulting and unnecessary.
The hotel later claimed that 90cm is “New Zealand standard twin size,” but this directly contradicts their written agreement to provide standard twin beds during the booking process.
During my complaint, the hotel manager avoided addressing the core issue of misrepresentation and only defended his staff. I escalated this to Marsden Group’s senior management, but no meaningful response was received.
Potential guests should be aware:
• The hotel misrepresents bed sizes.
• They fail to honor written booking confirmations.
• Staff will refuse to assist with legitimate issues and use unreasonable excuses
Location is excellent. Walking into the main part of Queenstown was easy, although coming back is quite a hill. It's also located close to bus stops which we used to get to Arrowtown and to the grocery stores near the airport. The reception desk is not 24 hours, so if you're arriving late or leaving early, be sure to let them know. On check out day, we were leaving very early on a tour to our next destination. On check-in we let them know and they showed us where to drop the keys and that our invoice will be emailed. Also, prior to our stay, they emailed us to let us know that there were some renovations taking place on the property during our stay. It affected parking, which wasn't an issue for us as we didn't have a car, but it was great to know about this in advance.
It's the only hotel in Queenstown that allowed me to check in and pay later in the evening so thank you.
The rooms are spacious, warm and have everything you need.
Super comfy beds and pillows plenty of extra warm blankets.
Been on the corner of a busy road I barely noticed and had such an amazing sleep
The staff were absolutely incredible.