Swiss-Belresort and Villas Coronet Peak, Queenstown
161 Arthurs Point Road, Arthurs Point, Queenstown 9371
Rating: 4.0 ★ (731 ratings)
Details
Swiss-Belresort and Villas Coronet Peak, Queenstown offers a distinct alpine retreat, seamlessly blending comfort with its stunning natural surroundings. This resort is nestled amidst lush mountains, providing a peaceful sanctuary for those wishing to reconnect with nature away from the vibrant town centre. Its design thoughtfully integrates with the serene landscape, creating an inviting atmosphere that promises a genuine escape. A notable feature that makes the property stand out is Queenstown's only full-size, seven-lane ten-pin bowling alley, "Strike Bowl", offering unique entertainment on-site.
The resort provides a range of accommodation, from well-appointed rooms to spacious villas, all designed for a comfortable stay. Each accommodation benefits from essential amenities suitable for cooler climates, including effective heating. The villas, ideal for longer visits or larger groups, boast fully equipped kitchens, private bathrooms, washing machines, and dryers. Guests can enjoy dining at the resort's restaurant for breakfast and dinner, complemented by a choice of two bars. Beyond the bowling alley, recreational facilities include billiard tables, air hockey, and Foosball, ensuring entertainment for everyone. Free WiFi is accessible throughout the property, and guests benefit from complimentary parking and ski storage. A convenient shuttle service operates for trips to and from central Queenstown.
This resort is an excellent choice for families, couples, and adventure seekers alike, particularly suiting those who wish to combine relaxation with outdoor pursuits. Its close proximity to hiking and biking trails, along with the Shotover River Jet area, makes it a prime base for active holidays. With Coronet Peak ski fields just a short drive away, and a shuttle service available, it is also highly appealing for ski season stays. The provision of villas with home comforts caters well to extended stays or those preferring self-catering options, offering a comprehensive and welcoming experience for various types of travellers.
Location
Contact
+64 3 442 7850 | https://www.swiss-belhotel.com/hotels/swiss-belresort-coronet-peak
Comments
Had an error in our booking upon arrival relating to bed layout but Ashlynn (hope I spelt that correctly, apologies if not!!!) went above and beyond to help fix the issue. Top class service from the team!
Family friendly place to stay in a great location if you intend to go up the mountain!
Breakfast wasnt great at all. Really minimal but had enough food to start your day.
I didnt think the location was bad, its cheaper because it's not in the town and I was fine with that. I knew it wasnt in the town when I booked it but easy Number4 bus to and from the town which takes around 15/20 mins and only $2.50 (every bus journey in Queenstown is $2.50, just get a Bee card and top it up)
Thanks to Ashlyn who was so lovely and had really good customer service. There was another female recepriont we met whose name i didn't get but she was also lovely.
Overall, for 1 or 2 nights, it was fine.
We were already charged separately for the room, separately for parking, and also paid an additional $100 cash bond.
Another disappointing part was that we had been told that reception would open at 7:30 AM, so we arrived around 7:35 AM because we still had an 8-hour drive ahead of us. However, the receptionist arrived around 8:00 AM or slightly after, which meant we had to wait for quite a while. The worst part was that she did not even apologise for being late.
After arriving, instead of speaking politely, she immediately started inspecting the room and then claimed there was an issue with the kettle and refused to return our $100 bond. We explained several times that the kettle appeared to be already burnt/damaged before our use, but she kept saying that she would not return the $100. The way she spoke to us was very rude and disrespectful, and her behaviour was completely unprofessional.
When we asked her to let us speak to the manager because we believed the charge was unfair, she first said “I am the manager".We reminded her that the person who checked us in was someone else, and then she changed her statement and said that the manager was not available. This made the whole situation even more confusing and frustrating. The way she handled the conversation and spoke to us was extremely inappropriate. I would strongly suggest that the actual management speak with this receptionist about her behaviour toward guests.
Instead of listening to us calmly, she spoke in a harsh manner and made the whole situation stressful. Because of this receptionist, the end of our holiday was ruined and our mood was completely spoiled.
Our entire trip had been amazing until that moment. We enjoyed every place we visited and had a really good holiday. However, on the morning we were leaving, we still had an 8-hour drive ahead of us, and the way we were treated completely ruined our mood. After such a wonderful trip, we expected to leave with good memories, but this checkout experience made the end of our journey extremely stressful and disappointing.
My honest advice to anyone staying here is to take photos and videos of the entire room and all items as soon as you enter, because we made the mistake of not taking photos first.
Very, very, very bad experience with Fevrien, and I would not recommend this place because of the way we were treated at checkout.