Hotel St Moritz Queenstown - MGallery Collection

⭐️⭐️⭐️⭐️⭐️

We had a wonderful week at Hotel St Moritz in Queenstown and absolutely loved our stay! The location was fantastic, the hotel was beautiful, and the restaurant was great. All of the staff were incredibly friendly and helpful, especially with organising flowers and balloons in our room for my wife’s birthday, which made it extra special.

A little tip for anyone worried about the steep hill — we found you can walk through QT Queenstown and use a couple of their elevators to get up the hill, which made getting back to the hotel so much easier!

Overall, we really enjoyed everything about our stay and would highly recommend Hotel St Moritz. We would definitely stay again! ❤️

Hotel location is excellent with direct view of the lake and surrounding mountain. But as the hotel is located high on the hill, it can be quite a challenge to walk up the hill to the hotel. Location up the hill also mean that during clear sky we could see plenty of stars from the hotel outdoor area. The city center where all the restaurant and activities located just 5-10 minutes walk from the hotel.

Check in was done efficiently by the friendly staff and the member recognition in this hotel was great with room upgrade for elite member.

Our room faced the mountain and the lake and the view was really good. Room and bathroom was quite spacious and the housekeeping staff did a great job maintaining the room everyday.

Breakfast in the restaurant everyday is the same choice with the standard few kinds of hot and cold buffet, with eggs and pancakes made to order but taste very good.

We stayed at Hotel St Moritz at Room 315 for three nights, and for a property that markets itself as a 5-star hotel, our experience was quite disappointing.

I understand that parking is limited in Queenstown, but charging $40 per night for hotel guests feels excessive.
The biggest issue was the room. The central heating system took a very long time to warm up, there was little to no ventilation, and the towel rack wasn't heated at all, which was surprising for a hotel in a winter destination. We spent much of our stay feeling cold, which was not what we expected from a luxury hotel.
Another surprise was the lack of a microwave. Even something as simple as reheating a pie wasn't possible, so we had to eat it cold.
We also noticed that the hallway and walkway outside our room were quite dirty.
I was looking forward to relaxing in the hot tubs, but the water wasn't hot enough. In the freezing weather, I had to run back to the room because the tub felt only lukewarm, and it seemed like it wasn't working properly.
Lastly, the room décor wasn't to our taste. The prominent skull decoration gave the room a dark, unsettling feel. We would have preferred a more neutral and welcoming design, especially in a luxury hotel.
The overall facilities simply didn't match the expectations of a 5-star hotel. Between the cold room, the non-heated towel rack, the expensive parking, and the underwhelming amenities, it was a disappointing stay for both of us.

Really enjoyed staying here. It's in a great location convenient to everywhere in Queenstown. I got upgraded to a garden view room which also had a view of the lake. The staff were super friendly and helpful. I loved that I could trade a room clean for a restaurant voucher - great idea! Lovely buffet breakfast and good coffee.

The Mgallery standard is always nice. The staff is relaxed, but very professional. All our wishes and questions were fullfiled and answered. Room was spacy and quiet. Bed vey comfy. Bathroom also spacious. Hotel was well maintained. The Lombardi restaurant is also to be recommended. The food is very good and the views are also great - Jose and Connor were great waiters!