Novotel Queenstown Lakeside

Celebrated my birthday last June 13, and it was truly a blast! 🥳✨ I had the best time and felt so loved.

A huge thank you to Prabatch and Poon for making the celebration extra special. Your warm hospitality, friendliness, and accommodation made the experience even more memorable. Grateful for such wonderful people and an unforgettable birthday! 💛

We had a wonderful stay and loved the convenient location. The staff were incredibly friendly, welcoming, and approachable throughout our visit. A special thank you to Vinish, who looked after us so well and greeted us with such warmth. Their outstanding hospitality made our stay even more enjoyable. We truly appreciated the excellent service and would highly recommend this place to anyone visiting the area.

Close to the heart of Queenstown, so easy to get around. Views of the lake and the mountains are stunning!
Friendly and helpful staff. Good range for breakfast.
Absolutely no complaints about our stay here. We would stay here again when we return to this beautiful area!

My recent stay at Novotel Queenstown Lakeside was a mix of good and disappointing experiences. The location is undeniably the best part of the hotel — very convenient and close to everything. However, the check‑in experience really needs improvement, especially in recognising Accor loyalty members. The first duty manager we encountered was unhelpful and came across as dismissive, which set a poor first impression. Thankfully, the second duty manager later on handled the situation much better and resolved the issue professionally.

The room itself was acceptable, but several design choices were not practical for a 4‑star property. The air‑conditioning blows directly onto the side of the bed, which is uncomfortable, and the bathroom layout is problematic — the half‑glass shower divider causes water to splash everywhere, leaving the floor wet and slippery. This can be dangerous, especially for older guests.

On a positive note, the service from the bar team was excellent. Pramila, Kanna, and Batt were warm, attentive, and genuinely welcoming. Their hospitality stood out and made a real difference during the stay.

Overall, the hotel has a great location, but the service consistency and room design need attention. Think twice before booking if you prioritise a smooth check‑in experience and well‑designed rooms.

We could not fault this hotel - in addition to the fantastic location. We stayed for twelve nights, so had plenty of time to experience it.
Our room was lovely (lake view) and had everything we needed, plus very clean. If we needed extra coffee, tea, cups etc - they were swiftly supplied. The staff were lovely and genuine without exception. One of our suitcases didn’t arrive with us, so Tristan helped us with this. So helpful!
Thanks Novotel Lakeside - we will be back 😊.